NAYAVA
United Kingdom
Address: 24 Circular Road, Dungannon, BT716BE, United Kingdom
Email: support@nayava.com
Phone: +351 914 033833
Contact us Here
30-Day Easy Returns
At NAYAVA, we want you to love your purchase. If, for any reason you’re not satisfied, we offer a seamless and easy return process.
Return Policy Overview
• Return Window: You have 30 days from the day you receive your order to return items.
• Condition: Items must be unused, in their original condition, and returned with the original packaging.
• Easy Returns: Returning items to us is easy and our client support team will assist you.
Return Costs
• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
How to Return an Item
1. Contact Us: Email our team at support@nayava.com with your order number and reason for the return.
2. Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
4. Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
5. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
• Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
• Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Want to swap for a different size, colour, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
Questions?
Visit our FAQs page (Click Here) or contact our customer services (Click Here)
Contact Information:
Business Name: NAYAVA
Address: 24 Circular Road, Dungannon, BT716BE, United Kingdom
Email: support@nayava.com
Phone: +351 914 033833
Contact us Here
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM
*We do our best to reply to your email within 1-2 business days.
Thank you for shopping with NAYAVA.