1. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and Apple Pay.
2. How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number on our website’s tracking page to monitor your shipment’s progress (Click Here).
3. What is your return and exchange policy?
We offer returns and exchanges within 30 days of purchase. Items must be unused and in their original packaging. For detailed instructions, please visit our Returns & Exchanges page (Click Here)
4. Do you ship internationally?
No, we currently only ship to UK. Please refer to our Shipping Information page for more details (Click Here)
5. How do I choose the right décor for my space?
We recommend considering your existing color scheme, available space, and personal style. Our product descriptions include dimensions and material details to help you make an informed decision.
6. Can I change or cancel my order after it’s been placed?
We process orders quickly, but if you need to make changes or cancel, please contact us within 24 hours of placing your order. We'll do our best to accommodate your request (Click Here)
7. Are your products ethically sourced?
Yes, we are committed to ethical sourcing and work with trusted artisans and manufacturers to ensure quality and sustainability.
8. How do I care for my home décor items?
Care instructions vary by product. Generally, we recommend dusting regularly, avoiding direct sunlight for fabric items, and using gentle cleaning solutions. Check the product details on each item for specific care guidelines.
9. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be purchased through our website and are delivered via email.
10. How can I contact customer support?
You can reach our customer support team via email at support@nayava.com or by filling out the contact form on our Contact Us page. We aim to respond within 48 hours. (Click Here)